Frequently Asked Questions
Everything you need to know about our premium leather gear and services.
What kind of leather do you use for your products?
We use premium heavy-duty vegetable-tanned leather that is designed to age beautifully and develop a unique patina over time. Our products are handcrafted to withstand the rigors of the road while maintaining a classic aesthetic.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout. Most international orders are delivered within 7-12 business days.
How do I care for my Trip Machine leather goods?
To maintain the longevity of your gear, we recommend cleaning it with a damp cloth and applying a high-quality leather conditioner every few months. Avoid prolonged exposure to extreme moisture, and if it gets wet, let it dry naturally away from direct heat.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate the process.
Are your bags waterproof?
While our high-quality leather offers natural water resistance against light drizzles, it is not 100% waterproof. For heavy rain, we recommend using a rain cover to protect the leather and the contents of your bag.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.